See how your agents work,
not just when they're online
TaskQo is AI workforce monitoring for call centers, BPOs and remote teams. It analyzes work during scheduled shifts, separates productive, unproductive and idle time, helps you review calls, surfaces coaching opportunities and turns real work into clear performance reports. Know who's working, what's getting done and where your team needs help.
7-day free trial when we launch on November 1. No card needed.
Explore the real TaskQo dashboard using sample data. No signup required.
No signup. Explore the real dashboard with sample data.
Explore the real TaskQo dashboard using sample data. No signup required.
Most tools show who was online. TaskQo shows what got done.
TaskQo doesn't just track activity. It understands the work.
Time trackers tell you how long someone was logged in. Screenshot tools show you what the screen looked like.
TaskQo goes further. It classifies productive and unproductive time, helps you review conversations, surfaces exceptions and explains why each result was generated.
You don't need more monitoring data. You need answers from it.
Built-in safeguards
More than a time tracker
AI work analysis, call review, sales practice, attendance, alerts and reporting in one system, shown in the real product.
5h 22m of activity tracked in the last 24 hours.
See why TaskQo classified the work that way
One screenshot is captured each tracked minute. Clear-cut work is classified from the app in focus, AI vision reviews the rest, and every minute is marked productive, unproductive or idle:
- A one-line summary of what was on screen, with the screenshot attached
- Live timelines with classifications and activity levels
- Managers confirm or change a classification in one click, and the change is logged
"I can hold the slot until Friday."
"Price is the issue, not the date."
"I could take ten percent off today."
Review any recorded call, not a random sample
When call review is enabled, TaskQo records supported calls and meetings during shifts, with both sides where the computer's sound can be captured.
One click gives you a speaker-labelled transcript in 39 languages, a QA score for communication, issue resolution and professionalism, the customer's reaction, and coaching notes managers can act on.
Spend coaching time on the calls that need it.
“Sure, what’s the best email for you?” 01:48
A better way to say it“Happy to. Can I book 10 minutes on Thursday to walk you through it?”
Why: It keeps the next step.Let agents practise sales calls with an AI customer
Paste your script, rebuttals and pricing. TaskQo builds the training and three practice customers, Easy, Normal and Hard, with a different person on every call.
Agents talk to the customer in the browser, just like a real call. After each call they see their score, what went well, and every fix: what they said, a better way to say it in your own words, and why.
- See who has mastered each customer
- The team’s hardest objections, with calls to listen to
- Results are for training only. They never affect warnings, pay or discipline
Waiting for you
Add 20m to their hours · Tue 12 Aug · 5:00 PM – 5:20 PM
| Person | Mon 11 | Tue 12 | Wed 13 | Thu 14 | Fri 15 | Pay | Rating | Week |
|---|---|---|---|---|---|---|---|---|
| NRNadia RuizSupport | 8h | 8h 20m | 8h | 8h | 8h 12m | $1,284$30/h · OT 2h 40m | 96/100 ▲2 | Approved |
| SOSam OkaforSales | 8h | 8h | 9h 05m | 8h | 8h | $1,412$32/h · OT 3h 05m | 92/100 ▲1 | Approved |
| PDPriya DesaiSupport | 8h | 8h | 8h | Holiday | 4h 50m | $1,190×1.5 holiday, 14 Aug | 88/100 ▼1 | Not submitted |
Turn verified work time into payroll-ready hours
Set fixed or flexible shifts on a weekly calendar with leave and holidays. Monitoring runs only inside them.
TaskQo calculates attendance, overtime, breaks and holiday pay from tracked work. Review, adjust and export:
- Hourly rates, salaries, overtime and holiday multipliers
- Breaks, leave and deductions
- Payroll-ready CSV and timesheet PDF
- Weekly approval, with approved weeks locked
Uniform 4px movement for 41 minutes with a frozen screen. The minutes are attached, so you decide with evidence.
14 Aug, 2:41 PMNadia's shift was driven from LAP-07 at 1:04 PM. Confirm it was her, or ask.
14 Aug, 1:06 PMAverage 86% across 14 scored calls. Last week's coaching notes landed.
14 Aug, 9:00 AMSuspicious activity flagged automatically. Decisions stay human.
TaskQo looks for activity patterns linked to mouse jigglers, remote-desktop sessions, virtual machines, long idle stretches and other exceptions. A flag never changes pay or scores on its own.
Idle, off-task and risk alerts go to Slack or Discord as they happen, with the minutes cited.
Managers get the supporting activity and decide what it means.
Screen
Privacy
Transparent monitoring controls
Consent is recorded before the first capture. Sensitive screens are kept only as a general description. Capture settings are set per person, and every team member has a self-view portal with the same timeline their manager sees.
Recordings are kept in TaskQo storage, encrypted with a key for your organization.
Every AI assessment shows its work
Pick any minute of Nadia's shift. Each classification carries its screenshot, its activity level and the app that was in focus. A manager can confirm or change it in one click, and the team member sees the same card.
From clock-in to management report, automatically
Set up a shift and TaskQo runs the loop: consent, monitoring, analysis, review, attendance and reports. Click any step to see the data behind it.
Agent starts a scheduled shift
Consent is recorded first
Monitoring runs inside the shift
Off before and after it
TaskQo analyzes the work
Productive, unproductive, idle
Calls and the shift are compiled
Both sides, one video
Attendance is calculated
Payroll-ready hours
Managers see the exceptions
Alerts, reports and self-view
Built for teams where agent performance matters
See what TaskQo finds in your team's first shifts.
BPOs and outsourcing companies
Prove work to clients and compare productivity across agents and accounts.
Client and account reportsCall centers
Review more conversations and find coaching opportunities instead of sampling at random.
QA scores on any recorded callCustomer support teams
See productivity, workload, call quality and idle time in one place.
One view of the whole teamSales teams
Understand agent activity and coach the conversations that are not converting.
Coaching notes per callRemote teams
Know work is getting done without constantly checking in.
Payroll-ready hoursNot sure yet?
Start with one team. We will walk you through a real shift in TaskQo before you roll it out further.
See a sample shiftEverything you need to manage agent performance
One system, from the first tracked minute to the client report.
AI work analysis
Understand productive, unproductive and idle time, with the screenshot and reason behind each minute.
Call QA and coaching
Review recorded customer conversations and find coaching opportunities.
Attendance and payroll prep
Turn verified work time into payroll-ready records.
Sales Coach
Agents practise sales calls with an AI customer built from your own script, and see a better way to say it after every call.
Alerts and risk signals
Surface unusual activity and performance exceptions for a person to review.
Performance reporting
Compare agents, teams, departments and client accounts.
Transparent monitoring controls
Scheduled monitoring, team member self-view, privacy settings and audit records.
When you need the full picture, replay the shift
TaskQo compiles recorded work into one video per shift, with chapters at flagged moments. Jump straight to what happened instead of watching hours of video, and close the dispute with a timestamp instead of an argument.
- One video per shift, chapters at flagged moments
- Sensitive screens kept only as a general description
- Stored in TaskQo storage, encrypted for your organization
Ask TaskQo what's happening across your team
Ask in plain English and get answers from your team's TaskQo data: idle time, coaching needs, overtime and unusual activity, with the minutes cited. The same assistant can write a summary for your managers on request.
Slack
Discord
Performance reports that build themselves
See performance by person, department or client account, and drill from any result into the activity behind it. Hover a bar to see the number. Sample data.
Client account report
Hours, scores and flags for every client account in one view.
Department report
Productive time, QA averages and off-task trends by team.
Person report
One person's week: attendance, productive time, calls and pay. Shared with them too.
Powerful monitoring without secret monitoring
TaskQo is built around scheduled monitoring, team member visibility, configurable privacy controls and audit records. Consent is recorded before the first capture, and everyone can see their own activity data.
Monitoring requirements vary by jurisdiction. Organizations are responsible for configuring TaskQo and their workplace policies in line with applicable law.
Scheduled monitoring
Monitoring runs only while a shift is open. With fixed shifts, that is inside the scheduled hours.
Team member visibility
Team members see the activity and performance data linked to them.
Reviewable AI
Managers review and correct AI classifications, and every change is logged.
Data controls
Choose what is captured, per role or person, and how long recordings are kept.
Replace the patchwork of tools
Work monitoring, call QA, scheduling, attendance, coaching, alerts, payroll preparation and performance reporting in one system.
Plus the activity checks, alerts and privacy paperwork you do by hand today.
- AI work analysis with the reason behind each result
- Call transcripts and QA scores in 39 languages
- Attendance and payroll-ready exports from tracked time
- Consent before capture, monitoring only during shifts
- Encrypted TaskQo storage for every recording
Questions buyers ask before they start
Pick one. These are the questions we hear most.
TaskQo is built for transparent workplace monitoring.
You define monitoring periods and policies, consent is recorded before the first capture, team members can see their own activity records, and AI classifications can be reviewed instead of treated as final.
People trust what they can understand.
Team members are more likely to accept performance monitoring when they can see how results are produced. TaskQo shows the work behind each classification, and managers can correct a result, with the change logged.
Time tracking tells you how long. TaskQo explains what happened.
A time tracker is useful if all you need is when someone clocked in. TaskQo helps answer the harder questions: what were they working on, was the time productive, which calls need coaching, and where is performance slipping?
Into TaskQo storage, encrypted for you.
Screenshots, recordings and transcripts are kept in TaskQo storage, encrypted with a key for your organization and deleted on the retention schedule you set.
It can. That is why the AI is not the final decision-maker.
Each classification carries its screenshot, its activity level and a one-line summary of what the model saw. Managers can review it, correct it, and keep a record of the change.
Start with one team.
Install the desktop app, set your work schedules and monitoring settings, and invite your team. Performance data starts building from the first tracked shift.
Add TaskQo to your AI assistant
Copy this verified overview into ChatGPT, Claude, Gemini, Perplexity, Copilot or your preferred AI assistant when you ask about TaskQo. Or tap an assistant to open it with the overview ready. For Gemini and Copilot it is copied, so just paste.
TaskQo is AI workforce monitoring for BPOs, call centers, support and sales teams. It labels every shift minute productive, unproductive or idle, reviews supported calls, and lets agents practise sales calls with an AI customer. Consent is recorded in the desktop app before it captures anything. TaskQo launches November 1 with a 7-day free trial.
Learn to read work fairly
Practical guides for managers of call centers, BPOs, support and remote teams, plus honest comparisons with other monitoring tools.
TrackingHow to detect a mouse jiggler without treating your team like suspects
Calls & QACall center quality assurance beyond the random sample
ProductivityWhy activity level is a poor measure of productivity
Pay & attendanceTimesheet errors: why they happen and how to stop them reaching payroll
ComparisonTaskQo vs Hubstaff: AI work analysis or time tracking?
ComparisonTaskQo vs Time Doctor: which is better for BPOs and call centers?
Frequently asked questions
Short answers to the questions we hear most.
TaskQo is an AI workforce monitoring and performance platform for companies that manage remote agents and computer-based teams. It helps managers understand productivity, review calls, find coaching opportunities, verify attendance and build performance reports from actual work activity.
Not by default. Classifications come from one screenshot per tracked minute plus activity levels. Typed-text capture stays off unless an admin turns it on, and card numbers, email addresses and labelled passwords are removed when it is.
Nothing is captured until a shift starts, and capture stops when it ends, and on every break or pause. With fixed shifts, a shift can only start inside its scheduled window.
Yes. Every person has a self-view with the same timeline their manager sees, including the reason behind each classification. Managers can correct a classification in one click, and every change is logged.
When call review is enabled, TaskQo records supported calls and meetings during shifts, with both sides where the computer's sound can be captured. Open any recording and, with one click, get a speaker-labelled transcript in 39 languages, a QA score for communication, issue resolution and professionalism, the customer's reaction, and coaching notes.
In TaskQo storage, encrypted with a key for your organization. AI providers process screenshots and audio to classify and transcribe them.
Be first to see what TaskQo finds for your team
TaskQo launches November 1. Start one team on a 7-day free trial and see who's working, what's getting done and where your team needs help.
Join the waitlist